Guest information folder

International area codes / International dialing code

• DEPARTURE

We ask you to vacate your room by 10 a.m. We will be happy to deposit your luggage for you at reception. If you would like to check out after 10 a.m., please contact the reception.

• Excursion tips

along the Moselle, or after Trier, Luxembourg can be found on the INFOBRETT in the inner courtyard

Reception staff.

• ADAPTER / ELECTRICAL CONNECTIONS

All sockets are equipped with 230 V / 50 Hz. Power and telephone adapters are available from reception.

• ALLERGIC-FRIENDLY BED LINEN

Ask at the reception. We will then bring them to your room.

• PHARMACY

You will find the bridge pharmacy on Bahnstrasse in Traben-Trarbach

You will find Hirsch pharmacy in Brückenstraße in Traben-Trarabch

• doctor

Practical Doctor Ms. Elsbeth Reitz, Zum Herrenberg 16 Tel: 3637

Practical Dentist Ms. Brigitte Stratmann Mühlweg 14 56850 Enkirch Tel: 4477

• TRIPS

Tips are always available at the reception.

• CAR RENTAL

You can find a car rental at the Georg Autohaus Tel: 9341– (VW and Audi)

our reception team will be happy to help you with ordering a rental car.

• CAR SHOP

Autohaus Georg in Enkirch at Bahnhofstrasse 43 (VW-Audi). Tel: 9341

Autohaus Newel GmbH (Mercedes-Benz) Carl-Benz-Str. 25 Tel: 813-0

• Baby cots

Are available to you free of charge. Please contact our housekeeping team

• BATHROBE OR BATH STOOL

We will be happy to bring a bathrobe or a bath stool to your room. Please contact our staff at the reception.

• TRAIN / BUS

You can take the bus to the city of Traben-Trarbach or Bernkastel-Kues and Zell - you can get the latest timetables at our reception.

https://www.vrt-info.de/verkehrsunternehmen

https://www.vrt-info.de/fahrplanauskunft/

• BANKS

In the Bahnhofstrasse, you will find the VR-Bank Hunsrück-Mosel e. G with an ATM. 100m from the hotel

• PAY

Please pay your hotel bill at the reception. In addition to cash, we also accept Master Card / Eurocard, Visa Card and Euro-Check card.

• DO NOT DISTURB

Please hang the sign provided for this on the outer door if you do not want to clean the room yet or if you do not want to be disturbed.

• STAMPS

Receive at the reception.

• FLOWERS

Our receptionists will be happy to order flowers for you.

• Ironing board / iron

An ironing board and iron are available in both houses.

You can use this in your room and send it back to the after use

Bring back the designated place (this service is free).

• Linen change:

Every day at the guest's request, normally on the 4th day after arrival.

• COVER

Additional blankets or blankets are available on request for a € 10 deposit.

Please contact our housekeeping team.

• DIET KITCHEN

We are happy to cook for you on request. Please inform our service staff of your requirements.

• DIAL

See separate list on the phone.

Our reception will direct the conversation to your room.

• DISTANCE CALLS

Telephone calls at home and abroad are possible from your room.

Please have the phone activated at reception (35).

For the outside line, please dial a "0".

• breakfast

Breakfast buffet from 8:00 am to 9:30 am in the "Steffensberg" restaurant

Dear Guest,

we wish you a

Breakfast without haste and an extra big appetite

Hence a request

Don't take anything with you

thanks

• Amusement park:

Bell fairytale park near Kastellaun approx. 30km

Adventure forest test (Mont Royal climbing forest) approx. 15km

Eifelpark Gondorf near Bitburg approx. 50km

Climbing wall in Kirchberg in a hall about 30km

• Airfield / airport

Mont Royal sports airfield near Traben-Trarbach

Frankfurt Hahn with bus connection to

Frankfurt am Main Airport and Cologne-Bonn Airport

• Television programs

DVB-T a total of 30 programs

• fax

You would like to send or receive a fax 0049 (0) 6541-81396-47

Registration at the reception

• FIRE

Please keep calm

Information on escape routes can be found in the anteroom of your room and in the corridors.

• FIRE EXTINGUISHERS

Located in the hallways and stairwell on each floor.

• PHOTOCOPIES AND SCANS

You can get these for a fee at our reception.

• LOST

Should you find any objects, please hand them in at our reception. If you are looking for lost items, please also contact the reception.

• CHURCH SERVICE
• Our reception staff will be happy to provide you with any information.
• Beverage offer

Find it on our drink menu in the restaurant.

• Luggage service

Luggage storage at the reception or in the courtyard

• Change of towels

Towel on the floor = please change - the towel on the holder will be kept.

To avoid ambiguity, do not put the towels on the shower edge,

if these should be changed.

• Hairdryer

Located in every bathroom.

• HOTEL RESERVATION

Take the opportunity to reserve your next stay in our hotel directly with us. Please contact our for this

Reception team or via our online booking tool at the top of this page.

• Hotel garage

You will find power connections for e-bikes and electric vehicles in our hotel garage.

230V and 380V are available.

Please do not charge batteries in the room. (Fire hazard due to overheating)